Mini Matters Shipping and Returns

Courier shipping rate is calculated based on your delivery area and ranges between R85.00 – R115.00. We currently ship only within the borders of South Africa.

Order processing

  • Mini Matters order processing time is 1-2 business days from date of payment clearing into our account.
  • In the event of an unexpected delay we will contact the customer.
  • Orders that have not been paid for within 24 hours of the order being placed will be automatically cancelled and stock will be made available for sale again.
  • In the unlikely case of a stock shortage, the customer will be contacted within 1-2 business days and alternatives or a refund may be offered.

Method of Shipping

  • We ship all orders via Fastway Couriers or Pargo depending on your selection at checkout.
  • For very bulky orders an alternative courier may be used.
  • Fastway Couriers lead times are as follows: 1-2 business days for Gauteng, 2-3 Business days for other main centers and up to 5 business days for regional and outlying areas.
  • Free shipping is offered on orders over R950.00. Mini Matters reserves the right to choose our preferred courier method based on your location – either via Fastway or a Pargo Pickup point.

General Courier Terms

  • Please notify us if your parcel has not been delivered within the stated lead times so that we can follow up with the relevant courier.
  • We are not responsible for delays in package deliveries by our courier companies due to their own internal errors.
  • Customers should not sign for any package that is visibly damaged on delivery. In the case of a package being damaged in transit, please notify us immediately. Signing for a damaged package may cause the insurance on the package to be void, and we cannot take responsibility for damaged or stolen goods after it has been signed for.
  • We are not responsible for packages returned to us due to incorrect delivery details or contact numbers provided, or if nobody is present at the address to take delivery of the parcel. If a package is returned to us for this reason, the customer is liable for the courier charge to have the package re-sent.
  • Changes made to delivery details after we have shipped a parcel will need to be arranged by the customer directly with the relevant courier.

Returns and Exchanges

Mini Matters strives to always supply high quality, well made products. We require that you notify us within 1 business day of delivery in the event of damaged goods as a result of transit.

  • Please inspect your order thoroughly as soon as it has been received. In the unlikely event of an error with your order or you feel a product is not up to standard, please notify us within 7 days of delivery and we will assist you to rectify any problems.
  • After 7 days of delivery of your order we assume that you are satisfied with the products and we can no longer replace, refund or correct problems.
  • If we happened to short-deliver an item in error, a full refund will be offered on that item.

Non Defective returns/exchanges

  • If you want to return any non-defective products, they may be returned or exchanged within 14 days of the original delivery date.
  • Returned items must be unwashed, unused, in its original packaging, and in a sellable condition.
  • The shipping costs for returning the products (via our preferred courier) need to be covered by the customer.
  • If an order is cancelled or in the case of a non-defective return, a 10% admin fee will be charged to recover transaction costs incurred by the PayFast where applicable.

Warranty Claims

  • In the event of a defective product, please contact us as soon as possible.
  • You will be asked to return the product to us (via our preferred courier company) for full examination.
  • Defective products will be repaired or replaced at our discretion provided they are covered under the warranty period.
  • We do not offer monetary refunds on defective products.

General returns/exchange information

  • All returns, exchanges and defective products must be accompanied by proof of purchase.
  • Products must still be covered under the warranty period. (Please contact Mini Matters to ensure your product is still covered).
  • Products that are not under warranty or without proof of purchase will be returned immediately.
  • Return shipping costs on defective items are covered by Mini Matters

Please see our Warranty Policy for further details regarding the warranty period.