Mini Matters Shipping and Returns

Courier shipping rate is calculated based on your delivery area and ranges between R60.00-R100.00. We currently ship only within the borders of South Africa.

Order processing

  • Mini Matters order processing time is 1 business day from date of payment clearing into our account.
  • Orders that have not been paid for within 24 hours of the order being placed will be automatically cancelled and stock will be made available for sale again.

Method of Shipping

  • We make use of a variety of courier partners, depending on your delivery area and parcel size.
  • Courier lead times are as follows: 1-2 business days for Gauteng, 2-3 Business days for other main centers and up to 5 business days for regional and outlying areas.
  • Free shipping is offered on orders over R995.00. Mini Matters reserves the right to choose our preferred courier method based on your location.

General Courier Terms

  • Please notify us if your parcel has not been delivered within the stated lead times so that we can follow up with the relevant courier.
  • We are not responsible for delays in package deliveries by our courier companies due to their own internal errors.
  • Changes made to delivery details after we have shipped a parcel will need to be arranged by the customer directly with the relevant courier.

Returns and Exchanges

Mini Matters strives to always supply high quality, well made products. We require that you notify us within 1 business day of delivery in the event of damaged goods as a result of transit.

  • Please inspect your order thoroughly as soon as it has been received. In the unlikely event of an error with your order or you feel a product is not up to standard, please notify us within 7 days of delivery and we will assist you to rectify any problems.
  • After 7 days of delivery of your order we assume that you are satisfied with the products and we can no longer replace, refund or correct problems.

 

  • No returns accepted on sale/clearance goods
  • No returns accepted on washed/cut fabrics – no exceptions.  You may purchase fabric sampling for testing purposes.
  • If you want to return any non-defective products, they may be returned or exchanged within 14 days of the original delivery date.
  • Returned items must be unwashed, unused, in its original packaging, and in a sellable condition.
  • The shipping costs for returning non-defective products (via our preferred courier) need to be covered by the customer.
  • If an order is cancelled or in the case of a non-defective return, a 10% admin fee will be charged to recover transaction costs incurred by the PayFast where applicable.

Product use disclaimer

Mini Matters is committed to providing high-quality, eco-conscious products designed for safe use in homes with people, animals, and the environment when used as directed. We take every reasonable measure to ensure the quality, safety, and consistency of all products supplied.

However, due to the wide range of possible uses, individual sensitivities, and conditions beyond our control, Mini Matters makes no guarantees regarding specific results from the use of our products.

By purchasing and using our products, you acknowledge that:

  • All products are used at your own risk
  • Mini Matters cannot be held liable for any adverse reactions, damages, loss, or injury resulting from the use or misuse of our products
  • It is the user’s responsibility to follow all usage instructions, dilution guidelines, and safety recommendations where provided
  • Mini Matters does not accept liability for any advice or guidance provided in good faith that is acted upon at the user’s discretion

We love happy customers! Please get in touch should you need any assistance regarding your order.